Customer service is slowly coming of age in Kathmandu, Nepal. Generally, most businesses treat customer service as offering the lowest price to the potential customer than a competitor. But instead of competing on price alone, businesses should rather focus on providing the highest value.
Providing the highest value means focusing on customer service, going above and beyond to service the customer and emphasizing the quality of your product and service. Most Nepali consumers do bargain and try to get the cheapest price where they can. However, when always looking for the cheapest price, consumers are also taking a risk on the product or service’s quality.