Trust is built. Whenever you have an interaction with someone be it over email, chat, imessage, phone or face to face, every transaction is a chance to gain trust. If done wrong even a little carelessness could damage trust.
Thus it is very important to listen proactively, use your words carefully when speaking or communicating through email and make your interaction sincere. In today’s hyperconnected world and devices on almost everyone’s hand, it’s become as easy to gain trust as it is to lose trust. So which do you choose?